Have questions about Ingress Healthcare?

Patient FAQs

Where is the facility? 
All our practitioners practice from various locations. Please check your booking confirmation, to confirm your booking location..

Does the doctor accept medical aid?

This depends. Each practitioner runs his/her practice differently. Some practitioners accept medical aid, others are cash only practices (cash/card only). All Ingress Healthcare practitioners accept card, cash, SnapScan and EFT. 
Irrespective, Ingress Healthcare ensures all our practitioners are registered with South Africa’s major medical aids, this ensures you can claim back from your medical aid should the practitioner not accept medical aid payments in his/her practice.  

What is the consultation fee for medical aid patients? 
Each Ingress Healthcare practitioner determines their own rates independently. Please see the practitioner's profile page or contact Ingress Healthcare head office for a more detailed breakdown of the practitioner rates and services. 

What are the age restrictions for patients? 
This is determined by the practitioner. Please see the practitioner's profile page for any patient specifics.  

What if I need to talk to the practitioner urgently?  
Simply call Ingress Healthcare head office. If you require a sick note, referral letter or a follow-up booking, we will assist with this admin. Head office will be able to arrange for lost and found.
Please keep in mind, you should go to your closest emergency room in the case of an emergency. 

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